Contact Us
Thank you for visiting Wbccbekaa. We are committed to providing responsive customer support for all lighting product related inquiries, including product selection assistance, order status, shipping updates, installation guidance, replacement parts, returns, exchanges, damaged deliveries, warranty questions, privacy requests, and technical support.
1. Customer Support Contact & Service Hours
Email: whizfle46@outlook.com
Phone: (214) 556-8899
Typical Response Time: Within 24–48 business hours
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Central Time), excluding U.S. federal holidays
Our support team strives to respond promptly and provide complete assistance for all product and order-related matters.
2. Business Information
Legal Business Name: Wbccbekaa
Website: https://wbccbekaa.com
Business Mailing Address: 500 N Akard St, Suite 1200, Dallas, Texas 75201, United States
3. Product Support Scope
We specialize in modern home lighting and decorative light fixtures, including luxury wall sconces, decorative crystal wall lamps, modern vanity light fixtures, wall-mounted accent lights, indoor & outdoor decorative lamps, adjustable bedside sconces, and multi-scenario home lighting sets.
If you need help selecting light fixtures, confirming installation dimensions, checking product specifications, verifying mounting height, or reviewing installation instructions, our support team is available to assist you before and after purchase.
4. Faster Support Guidelines
To help us resolve your request as quickly as possible, please include:
Your order number, Email address used during checkout, Product name or model number, Lighting item type (wall sconce, crystal lamp, vanity light, outdoor fixture, etc.), A clear description of your request or issue, Photos of the product, packaging, shipping label, and visible damage (if applicable)
Providing complete details allows us to process your request more efficiently.
5. Shipping & Delivery Support
Due to the size and fragile glass or crystal components of lighting products, some orders may be shipped in multiple separate packages.
Lighting fixtures equipped with crystal or glass decorations may arrive in separate cartons for the main lamp frame and body, crystal and glass decorative components, mounting hardware, and installation accessories.
Please inspect all packages immediately upon delivery. If any package is damaged, missing, or incomplete, please contact us within 48 hours after delivery for prompt support.
6. Installation & Assembly Assistance
Our team can assist with inquiries related to light fixture assembly and installation, crystal and decorative component mounting, lamp height and angle adjustment, accessory compatibility verification, wall load-bearing safety confirmation, official wall mounting instructions, and replacement lamp parts and accessories.
Please contact our support team before completing full installation.
Important: For all wall-mounted light fixtures, we strongly recommend following the official installation guide. Professional installation is highly suggested to ensure safe and stable mounting.